FAQ

Questions? We have answers. Check out our most frequently asked questions or get in touch at 1-800-910-2118 or hello@rescueflats.com

Wedding FAQ (Box Sets)

We recommend ordering 1 box set (20 pairs) for every 60 total wedding guests (women & men). To calculate our recommended number of box sets simply take your total guests count and divide by 60. For example: 120 wedding guests divided by 60 = 2 box sets (40 pairs). If the calculation is not a whole number, we recommend rounding up. Eg. 137 guests/ 60 = 2.28 = 3 box sets.

Each box set includes: 20 pairs of Rescue Flats (5 small, 10 medium, 5 large), 20 satin hair bows, 20 heel bags and 1 display box.

That is completely up to you! Every wedding and wedding budget is different.  Most of our clients purchase Rescue Flats for all of their high heel wearing guests; however, some choose to purchase for a select few VIP guests (bridesmaids, mother of the bride, mother of the groom, etc.)

Each box set includes 20 pairs of Rescue Flats: 5 Small, 10 Medium and 5 large. We have been a part of over 14,000 weddings and have found that this is typically the size range that you will need. Rescue Flats have a flexible fit and each size can comfortably fit a wide range of sizes. For example, if you wear a US women’s size 8, you can comfortably fit in both Rescue Flats size small and medium. If you wear a 9.5, you can comfortably fit in both medium and large.

Made to love, made to last. Rescue Flats aremade from high quality human-made materials. Designed to last 20-60 wears. Rescue Flats can be easily cleaned by wiping down with mild soap and water after use.

We are not able to customize the box set sizes and colors,  but if you are purchasing more than 1 box set,  you can select different colors and still apply the volume discount. About half of our clients choose the same Rescue Flats color for all wedding guests, and half choose to mix & match.

Rescue Flats products are non-returnable and we strongly recommend reviewing our Return Policy prior to placing your order. If you have extra pairs after the wedding, many brides have chosen to donate to a women’s shelter or seniors lodge or resell on a wedding buy and sell site.

General FAQ (Single Pairs)

Made to love, made to last. Rescue Flats aremade from high quality human-made materials. Designed to last 20-60 wears. Rescue Flats can be easily cleaned by wiping down with mild soap and water after use.

If you are in-between sizes, we recommend sizing up. Rescue Flats have a flexible fit and each size can comfortably fit a wide range of sizes. For example, if you wear a US women’s size 8, you can comfortably fit in both Rescue Flats size small and medium. If you wear a 9.5, you can comfortably fit in both medium and large.The more you wear your Rescue Flats, the more they will form to your feet for the perfect fit.

Yes! Rescue Flats have a flexible fit and can perfectly fit wide and narrow feet. The more you wear your Rescue Flats, the more they will form to your feet for the perfect fit.

No. Rescue Flats are designed to be light & thin to fit into a purse or clutch and do not have any arch support. If you require arch support, we do not recommend wearing Rescue Flats.

Shipping & Returns

Yes! We will send you tracking information once your order has been shipped, so you know where your package is at all times.

Please see our Shipping Page.

Please see our Shipping Page

Rescue Flats products are non-returnable. We strongly recommend you review our Return Policy prior to purchase.

Rescue Flats are a great gift! You can send as a gift and we will ask you during checkout if you want to ship to a different location than your billing address. No payment information is included in the order. We also offer gift certificates in $50, $200 and $500 denominations.